Messages

Every inquiry that comes in through your contact form or your public booking page automatically lands in your messages section. You can see immediately who has written, reply directly from TheraTap, and keep track of everything with status filters. Contacts are created automatically – so you can seamlessly transition from the first contact to the first treatment.

At a Glance

Automatic Contact Creation

New senders are automatically saved as contacts – with name, email, and phone number. You can continue working right away.

Reply Directly

Write back directly from TheraTap. The entire message history stays clearly organized in one place.

Email Notification

You receive an email with a direct link to the inquiry for every new message – so nothing gets lost.

Status & Filters

Separate open and completed inquiries at a glance. So you always know what still needs to be done.

Receiving Messages

As soon as someone submits your contact form, the following happens automatically:

Message Lands in Your Inbox

The inquiry appears immediately in the Messages section in your main menu. You can see the message text, the sender’s name, and the timestamp.
Contact Is Automatically Created

TheraTap creates a new contact from the form data – including name, email address, and phone number (if provided). If the contact already exists, they are automatically recognized and linked.
Animal Is Linked

If the person provides an animal name, TheraTap links the message to the matching animal in your database – or displays the animal name for later creation.
You Are Notified by Email

You receive an email with the subject “New message received.” One click takes you directly to the inquiry in TheraTap.

Replying to and Managing Messages

Your messages section works like a chat: on the left you see all conversations, on the right the message history of the selected inquiry.

Replying to a Message

Open a conversation and write your reply directly in the text field at the bottom. Your message is saved in the history – so you always have the entire exchange with a person in one place.

Setting Status

Each conversation has one of two statuses:

Status	Meaning
Open	Not yet resolved – the inquiry is waiting for your response.
Resolved	You have responded and the inquiry is closed.

Click Mark as resolved when you are done. If you find that something is still open, you can reactivate the conversation at any time with Reopen.

Filtering

Use the tabs at the top to filter your messages:

Unresolved – all open inquiries (with count)
Resolved – all completed inquiries
All – the complete overview

This way you can see at a glance how many inquiries are still waiting for you.

What You See in Each Message

Each conversation shows you all relevant information at a glance:

Information	Details
Message text	The concern, question, or appointment request
Contact details	Name, email address, and phone number
Animal	Animal name, if provided – directly linked to the patient record
Timestamp	When the message was received (e.g., “2 hours ago”)
Source	Where the message came from (e.g., public contact form)
History	The complete message exchange including your replies and system notes

Via the contact name in the header, you can jump directly to the contact profile – where you can add an animal, start a treatment, or create documents.

From Message to Client

Since the contact has already been automatically created, you can seamlessly continue working:

Add an animal – create an animal directly in the contact profile
Start a treatment – begin the initial assessment right away
Create an appointment – add an appointment to the calendar
Add contact details – supplement address, notes, or other details
Create documents – send contracts or consent forms directly

The message is your entry point – from here you start the entire client relationship.

Statistics

In the messages section, you can always see how your inquiries stand:

Metric	What it shows
Open	Number of unresolved inquiries
Resolved	Number of completed inquiries
Today	Inquiries received today
Total	All inquiries to date

This helps you keep track even on busy days.

Contact Form – the form through which inquiries come in
Appointment Requests – manage booking requests
Public Booking Page – your public practice profile
Online Booking Calendar – let clients book appointments online
Contacts & Patient Records – manage clients and animals