Absence & Closures

Now split in two

The former “Availability Exceptions” now lives in two clear areas under Settings → Online booking → Absence & Closures. Your existing exceptions were migrated automatically.

Not every day goes according to plan. Continuing education, holidays, a free afternoon, or three weeks of vacation – with absences and closures you tell TheraTap when bookings aren’t possible. The affected periods disappear automatically from your online booking, so clients only see appointments that are truly available.

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Absence vs. closure

Absence

Affects one therapist – vacation, illness, continuing education. Only their appointments drop out for the period; everyone else stays bookable.

Closure

Affects the whole practice – holiday, company vacation. With multiple locations, optionally for a single location.

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Creating an absence

1. Open Settings → Online booking → Absence & Closures → Absence. 2. Choose the therapist and the type (vacation, sick, training, other).
2. Enter from–to (for a multi-day vacation just use the whole range – no entry per day needed). 4. Optionally add a reason/note and save.

During the period the affected therapist is no longer bookable – all other therapists carry on as normal.

Straight from the calendar

It’s quicker in the calendar:

• Month view: drag the mouse across several days (e.g. Monday to Friday). The panel opens on Absence with from and to already filled in – pick the person and click Add.
• Day and week view: drag a time range in the person’s column and choose Absence at the top of the panel, or right-click and choose Absence.

Absences show up in the grid, the month view and the list. Click one to edit or delete it.

Past entries tidy themselves away

The lists under Settings only show upcoming absences and closures. You don’t need to delete expired ones – Show past brings them back when you need them.

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Creating a closure

1. Switch to the Closures tab. 2. Enter the period (from–to). 3. With multiple locations: optionally pick one location (otherwise the closure applies practice-wide). 4. Optionally add a reason and save.

During a closure no online bookings are possible.

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Interaction with the other settings

A slot is only bookable when it falls within your opening hours, a schedule shift covers it, and neither an absence of the therapist nor a closure applies.

Calendar overview

Absences and closures are highlighted in colour in the practice calendar – so you and your team always keep an eye on blocked times.

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Related topics

• Opening Hours – your practice’s opening framework
• Schedule – who works when
• Multiple locations – closures per location
• Online Booking Calendar – how your clients book