Four appointment events
Assignment, online booking, change, and cancellation – each type can be toggled on or off individually.
My Notifications
When you work on a team or receive assigned appointments yourself, you sometimes want to be notified by email – and sometimes you don’t. Under My Notifications, you choose which appointment events TheraTap should notify you personally about by email.
At a glance
Section titled “At a glance”Personal setting
Everyone on the team decides for themselves. Colleagues cannot see or change your preferences.
Straight to the appointment
Every email includes the key appointment details and a link to the calendar.
For all roles
Staff with the “Editor” role also find the setting in their account.
Open the settings
Section titled “Open the settings”-
Open Settings
Click Settings in TheraTap.
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Go to the “Account” section
Under Account, you’ll find Notifications.
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Toggle and save
Enable or disable the notifications you want and click Save.
Which notifications are available?
Section titled “Which notifications are available?”| Notification | When is it sent? |
|---|---|
| New appointment assigned | When an appointment is assigned to you in the calendar |
| New online booking | When an appointment assigned to you is booked via the online booking calendar |
| Appointment changed | When one of your appointments is edited or rescheduled |
| Appointment cancelled | When one of your appointments is cancelled |
All emails come from TheraTap in the system layout (not on practice letterhead) and include a compact appointment overview with date, time, treatment type, and links to the patient and contact where available. Open appointment in calendar takes you directly to the relevant appointment.
Good to know
Section titled “Good to know”No notification for your own actions
Section titled “No notification for your own actions”If you create, edit, or delete an appointment assigned to yourself, you won’t receive an email for it. You’re only notified when someone else on the team performs the action.
Defaults for new and existing users
Section titled “Defaults for new and existing users”- Newly invited team members and newly registered users have all four notifications enabled by default.
- Existing users at the time of rollout start with all toggles disabled – so nothing changes until you actively turn something on.
Email only, no in-app notification
Section titled “Email only, no in-app notification”These settings control emails only. For team-internal short messages with a badge in the menu, see internal notices separately.
Can I, as the practice owner, change my staff’s settings? No. Everyone manages their own notifications under Settings → Account → Notifications.
Do I also get emails about appointments assigned to others? No. You’re only notified about appointments assigned to you.
What’s the difference from the templates under “Communication & Templates”? There you configure which emails and SMS go to animal owners. Under My Notifications, you control which emails you receive as a team member.