You suggest the time — the owner confirms with one click

WhatsApp, email, voicemail: three messages before a follow-up is booked. Or you enter it as confirmed — and two days before you hear it will not work after all. That is what the appointment proposal is for.

You pick the slot. The owner confirms. Until then the time stays reserved — and it is released if they decline or the deadline passes.

A proposal instead of a confirmed appointment

In the calendar you open New appointment as usual. At the top you switch to Proposal.

Then it is like a normal appointment: treatment type, therapist, location, colour. On top of that comes what makes it a proposal:

• A customer is required — the proposal is sent by email. If there is no address yet, you enter it here; it is saved on the contact.
• Message — optional, shown in the email above the appointment.
• Valid until — after that TheraTap withdraws the proposal automatically and the slot is free again.

Send with Send appointment proposal. In the calendar you see the slot as a proposal, not as a confirmed appointment.

What the owner receives

The email is titled Appointment proposal from [your practice] and has a Confirm appointment button. Below that: date, time, treatment type, therapist and location — plus the deadline for confirming.

On the page they can:

• Complete their contact details — last name and email are required; the rest helps you in the record
• Tell you which animal it is — name and species, optionally breed, weight, chip
• Confirm or decline (with an optional reason)

TheraTap’s terms and privacy policy always have to be accepted. If you have stored your own terms, privacy policy, treatment contract or consent form, those appear as well — same pattern as online booking.

What you see in the practice

While you wait for an answer, the slot stays blocked. At the top of the appointment you see that the proposal has been sent, when it went out and until when it is valid.

From there you can:

• Resend — if the email was missed
• Copy link — for WhatsApp, for example
• Withdraw proposal — the slot is free immediately

If the owner confirms, it becomes a normal appointment — including a confirmation email. If they decline, you see that on the appointment; the slot is gone and you send the next proposal.

When it is worth it

Online booking stays the path when owners should pick a time themselves. The proposal is the other case: you have the slot, they only need to say yes or no. Typical after a visit when the follow-up is not fixed yet — or when someone calls and you do not want to enter the appointment blindly.

You suggest. The slot stays blocked. Confirmation is one click.

Questions or feedback? Write to us — we would love to hear from you.